Frequently Asked Questions

General and Company Background

  • General and Company Background
    • What is bsafe?

      bsafe was founded by Lucy McGill the sales and environmental director at a family run company Oil Pollution, Environmental Control Limited (OPEC). OPEC set out over 40 years ago to address oil pollution in the environment and continues to diversify through innovation and demand.

      Taking the experience and knowledge gained in the environmental sector Lucy developed bsafe which is part of the OPEC range of products and services. Lucy knew that bsafe was a product for all and with her passion for learning and education she developed a platform where consumers can access science videos to aid their understanding and why switching to alcohol free sanitisers is so important.


    • How was bsafe formed?

      In March 2020, we become aware from our customers and children as to just how harsh most hand sanitisers were on their skin, causing them to dry and crack. Working with our highly experienced chemists we created an alcohol free sanitiser that is kind on your skin and can be used by everyone, no matter the age, skin type or skin condition.


    • Where is bsafe produced?

      bsafe is produced in our top-secret laboratory in North Yorkshire, United Kingdom. For over 30 years our chemists have been creating a range of different formulations.  So, you see we really are a very experienced team.


    • What is a hand sanitiser?

      A hand sanitiser is a type of antimicrobial agent that kills or inactivates microorganisms when used on the hands. Microorganisms are viruses, fungi and bacteria.


About our Products

  • About our Products
    • How do I use bsafe hand sanitiser?

      When soap and water is not available it is recommended that hand sanitiser is the next best option to make sure you’re protected from germs and viruses.

      bsafe hand sanitiser is easy to use, pushing the foam applicator dispenses the right amount in to the palm of your hand.  You should then massage the foam over the front and back of both hands taking care to work well into the webs and cuticle area. Ensure both hands are fully treated. Shake hands in the air until dry.


    • How does bsafe one shot fogging aerosol work?

      This product combines anti-fungal additives and bactericides in a small, single-use aerosol for simple and safe use in spaces such as restaurants, offices, reception areas, gyms and vehicles. All you need to do is press the button on the can and leave in the middle of room/vehicle and within 15 minutes the air will be sanitised and surfaces will have an anti-bacterial layer on them.

      To learn more, watch our informative YouTube video at:


    • How does bsafe All Purpose Cleaner work?

      Simply apply to surfaces to protect from 99.99% of bacteria and enveloped viruses. You can leave to air dry but we recommend wiping down with a dry cloth a minute after application.

      To learn more, watch our informative video at


    • What tests have bsafe products passed?

      All the bsafe alcohol free hand sanitiser range complies with EN1276 and is vegan friendly and cruelty-free.

      The bsafe one shot disinfectant fogging aerosol has been independently tested to BS EN1276, EN1650 and EN 14476.

      The bsafe anti-bacterial all-purpose cleaner complies with EN1276, EN1650, EN13697 and EN14476.


    • Why is being alcohol free significant?

      Alcohol based sanitisers dry and crack your skin putting you at risk of further infection. Furthermore, alcohol based sanitisers offer little to no protection once the alcohol has evaporated from your hands and can be incredibly dangerous due to their flammable properties.

      Being alcohol free means that our hand sanitiser won’t damage your skin and can be used by anyone. In addition, once our sanitiser is applied, it will continue to protect you from 99.99% of germs and viruses for 2+ hours.


    • Is bsafe cruelty free and vegan friendly?

      Our range of sanitisers are completely cruelty-free meaning that no testing on animals is done on any of our products as this is something we feel very passionate about. Furthermore, all of our products are vegan friendly.


    • What are the ingredients in bsafe hand sanitiser?

      The ingredients in our alcohol free sanitiser are the following: Aqua, Cocamide Oxide, Cocamide DEA, Glycerin, Didecyldimonium Chloride, Benzalkonium Chloride, PPG 2 Methyl Ether, Diazolidinyl Urea, Methyl Paraben, Propylparaben, Propylene Glycol, Aloe Barbadensis.

      Benzalkonium chloride is the main ingredient from the ones listed above as it is what kills germs and viruses. It has been used for over 60 years in medical sanitation and has been approved as a biocide for use on humans’ hands.  It’s the low percentage in the formulation that makes is super safe but highly effective. This ingredient allows you to be protected for 2+ hours as it is substantive (it sticks), which means it provides continued disinfection effect after application.


    • What percentage of germs and viruses do bsafe products protect from?

      All bsafe products (hand sanitiser, all-purpose cleaner and fogger) protect you from 99.99% of germs and viruses.


    • If I have eczema or psoriasis can I used bsafe alcohol free sanitisers?

      Whilst everyone is different, Lucy, founder of bsafe, suffers from eczema and dry hands and she has found to have no reaction even after repeat usage throughout that day. In fact, it leaves her hands feeling lovely and moisturised. As everyone is different, we recommend a test patch before application to make sure you’re the same.


    • Are bsafe hand sanitisers safe for my children?

      Our alcohol free formula is child-friendly for children aged 3+, we use natural ingredients that are gentle enough for delicate skin. Our ‘Little Hands’ sanitiser is even friendlier to children’s skin as it is fragrance free and contains aloe vera to leave the hands silky smooth. If your children have sensitive skin, we recommend a test patch before application as everyone is different.


Benefits of Alcohol-Free and the disadvantages of alcohol

  • Benefits of Alcohol-Free and the disadvantages of alcohol
    • When would I need to use a hand sanitiser?

      As per government advice, one of the best ways to stop germs and viruses from spreading is via hand washing. However, washing your hands isn’t always convenient as soap and water may not be present. When soap and water are not available, hand sanitiser is the next best option to kill germs and viruses that may be on your hands.

      bsafe’s alcohol free sanitiser protects from 99.99% of germs and viruses for 2+ hours whilst leaving your hands feeling moisturised through added aloe vera.


    • What the benefits of bsafe alcohol free sanitisers?

      The main benefits of alcohol free sanitisers are:

      • Kills 99.99% of germs and viruses.
      • Gives immediate protection which lasts for 2+ hours.
      • Moisturising and gentle on sensitive skin making our products perfect for everyone, no matter the age, skin type or skin condition.
      • Vegan friendly and cruelty-free.
      • Child-friendly making them ideal for schools.


    • What are the disadvantages of alcohol based sanitisers?

      Alcohol based sanitisers are effective at killing the germs that are on your hands whilst you are rubbing it into skin but as soon as you touch a contaminated surface the bacteria are back. Most alcohol based sanitisers are either gel based, which leaves a sticky residue on your hands or a rub and leave your hands very wet. These type of sanitisers do have other disadvantages:

      • Toxic
      • Dry out skin which can lead to cracked and itchy skin and increases the risk of infection.
      • Flammable


Refund & Delivery

  • Refund & Delivery
    • What is your refund policy?

      If the goods supplied are damaged, the quantity is incorrect, or the wrong goods are supplied then you must report this to us, and we will offer a full refund or replacement.


    • When will my order be shipped?

      If you order before 11am, your order will be processed and packed on the same day.  Depending on the shipping method you choose, we will always aim to dispatch same day.

      If you order after 12pm, your order will be processed and packed on the same day and dispatched the following working day depending upon the shipping method you have chosen.

      If you order on the weekend (Saturday and Sunday) your order will be processed, packed, and dispatched on the following Monday.


    • What are my delivery options?

      We have two options for delivery at the moment, we have a tracked carrier service and a Click and Collect service if you live local to our offices in North Yorkshire.


For more information on delivery and returns please see our Orders & Returns, and Delivery Information pages.